Terms & Conditions

General

Flexora provides mobile devices and instalment plans subject to approval.

All information on this website is for general reference only.

Flexora reserves the right to amend these Terms & Conditions at any time.

Products & Availability

All devices are subject to availability.
Product images and specifications are for reference only.
Flexora reserves the right to substitute models of equal or higher value if required.

Pricing & Instalment Plans

Prices and instalment plans shown are indicative only.
Final pricing, deposits, and instalment terms are confirmed after approval.
Instalment plans are customised based on eligibility and risk assessment.

Application & Approval

All applications are reviewed manually.
Approval is not guaranteed.
Flexora may request supporting documents for verification.
Flexora reserves the right to reject any application without obligation to provide reasons.

Collection & Delivery

Devices may be collected or delivered as agreed.
Ownership of the device remains with Flexora until full payment is completed (if applicable).
Risk passes to the customer upon collection or delivery.

Returns, Refunds & Cancellations

Devices may be collected or delivered as agreed.
Ownership of the device remains with Flexora until full payment is completed (if applicable).
Risk passes to the customer upon collection or delivery.

Customer Responsibilities

Customers must provide accurate and truthful information.
Customers are responsible for safeguarding the device.
Loss, theft, or damage does not release payment obligations.

Default & Termination

Flexora reserves the right to take appropriate action in the event of default.
Further terms will be set out in the individual hire-purchase agreement.

Payments

All payments are made via bank transfer only.
Payment instructions will be provided after approval.
Instalment payments must be made according to the agreed schedule.
Proof of payment may be required.
Late or missed payments may result in suspension of service or recovery actions in accordance with the agreement.
For any late or missed payment, a late fee of 1% per day shall be applied to the monthly installment amount only. The accumulated late fee will be payable at the time the overdue instalment is settled.

Policy

Customer Care

Flexora is committed to providing exceptional customer care and support. Our team is dedicated to assisting you with any inquiries or concerns you may have. Whether it's about our products, services, or your purchase, we are here to help. You can reach out to us through various channels, and we strive to ensure a seamless and satisfying experience for all our customers.
Our customer care policy is designed to build trust and transparency. We aim to address your needs promptly and effectively, demonstrating our commitment to your satisfaction. Your feedback is valuable to us, and we continuously work towards improving our support services to serve you better.

Privacy & Safety

At Flexora, we prioritize the privacy and safety of our customers' personal information. We adhere to strict protocols to safeguard the data you entrust to us. Our privacy policy outlines how we use, store, and protect your information, ensuring complete transparency in our practices.
We utilize secure payment gateways and reputable banking partners to verify transactions and protect your financial details. Your trust is paramount to us, and we are dedicated to maintaining the confidentiality and security of your data. By providing clear and concise information, we aim to instill confidence in our customers and cultivate enduring relationships based on trust and integrity.

Wholesale Inquiries

Explore partnership opportunities with Flexora through our wholesale inquiries section. If you are a retailer seeking to offer our premium products to your customers, we welcome the opportunity to collaborate with you. Our wholesale program is designed to provide comprehensive details to facilitate a seamless onboarding process for interested retailers.
We strive to deliver exceptional support to our wholesale partners, ensuring that you have all the information and resources necessary to showcase our products effectively. Our goal is to establish mutually beneficial relationships that drive the success of your business while expanding the reach of our offerings.