Terms & Conditions

General

Flexora provides mobile devices and installment plans, subject to approval. All information on this website is for general reference only. Flexora reserves the right to amend these Terms & Conditions at any time.

Products & Availability

All devices are subject to availability.
Product images and specifications are for reference only.
Flexora reserves the right to substitute models of equal or higher value if necessary.

Pricing & Instalment Plans

Prices and installment plans shown are indicative only.
Final pricing, deposits, and installment terms are confirmed after approval.
Installment plans are customised based on eligibility and risk assessment.

Application & Approval

All applications are reviewed manually, and approval is not guaranteed.
Flexora may request supporting documents for verification and reserves the right to reject any application without obligation to provide reasons.

Collection & Delivery

Devices may be collected or delivered as agreed.
Ownership remains with Flexora until full payment is completed. Risk passes to the customer upon collection or delivery.

Returns, Refunds & Cancellations

Devices can be collected or delivered as agreed.
Ownership remains with Flexora until full payment is completed, and risk passes to the customer upon collection or delivery.

Customer Responsibilities

Customers must provide accurate and truthful information and are responsible for safeguarding their device.
Loss, theft, or damage does not release payment obligations.

Default & Termination

Flexora reserves the right to take appropriate action in the event of default.
Additional terms will be detailed in the individual hire-purchase agreement.

Payments

All payments are made via bank transfer.
Payment instructions will be provided after approval.
Instalment payments must be made according to the agreed schedule, and proof of payment may be required.
Late or missed payments may result in service suspension or recovery actions as per the agreement.
A late payment fee of 5% of the overdue instalment amount per day, calculated on a non-compounding basis, shall be charged from the day after the instalment due date until the overdue instalment is paid in full.

Policy

Customer Care

Flexora is committed to providing exceptional customer care and support. Our team is dedicated to assisting you with any inquiries or concerns you may have. Whether it's about our products, services, or your purchase, we are here to help. You can reach out to us through various channels, and we strive to ensure a seamless and satisfying experience for all our customers.
Our customer care policy is designed to build trust and transparency. We aim to address your needs promptly and effectively, demonstrating our commitment to your satisfaction. Your feedback is valuable to us, and we continuously work towards improving our support services to serve you better.

Privacy & Safety

At Flexora, we prioritize the privacy and safety of our customers’ personal information. We follow strict protocols to safeguard data and maintain transparency in how it is used, stored, and protected. Secure payment gateways and trusted banking partners ensure financial details remain confidential. Our commitment to privacy builds trust, giving customers confidence in their transactions and fostering long-term relationships.

Wholesale Inquiries

Explore partnership opportunities with Flexora through our wholesale inquiries. Retailers looking to offer our premium products are welcome to collaborate with us. Our wholesale program provides detailed guidance for a smooth onboarding process and ongoing support, helping partners showcase our products effectively. We aim to build mutually beneficial relationships that drive business success and expand the reach of our offerings.